Shipping Policy
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Last updated May, 23, 2024
This shipping policy is part of our Terms of Use (“Terms”) and should be therefore read alongside our main Terms (https://www.hippotoys.in/terms-of-use )
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This shipping policy applies to customers that make a purchase at www.hippotoys.in If you have any questions, please contact our customer service team on +919650555604 or feedback@hippotoys.in
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Shipping Options & Delivery Costs
Our website integrated with Shiprocket so all out State orders will automatic book by Shiprocket according weight/order value/PIN CODE/best courier service.
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Delivery Costs are based on following shipping zones ( Tentative Prices, Actual Price may vary)​
ZONE A – When a courier company ships a parcel within the same city - ₹ 70.00 to 80.00 per 250g
ZONE B – When a courier company picks up and delivers a parcel within the same state - ₹ 75.00 to 85.00 per 250g
ZONE C – When pick-up and delivery are done in metro cities. For example, if a courier company picks up a product from New Delhi and delivers it in Hyderabad, the shipping zone would fall under Zone C - ₹ 85.00 to 95.00 per 250g
ZONE D – When any or both pick-up and delivery is done in Rest of India except the North East and Jammu & Kashmir - ₹ 95.00 to 105.00 per 250g
ZONE E – When any or both of pick-up and delivery is done in the North East region or Jammu and Kashmir - ₹ 145.00 to 155.00 per 250g
Order Processing Time & Delivery Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
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It generally takes approximately 3 to 8 working days for shipments to be delivered, depending on the destination zone.
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Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes
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International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you
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Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processe8